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Code of Ethics |
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Our Business is a receptionist and support service to other businesses by answering the phone on behalf of our customers and executing the caller's requirements in accordance documented procedures and our customer's instructions. We emphasise quality of service in all aspects of our business and our mission is to continually seek and implement ways of improving our Receptionist & Support Service to our customers. Our guarantees are friendly, courteous and efficient service. The Business: In the conduct of our business we have the following code of ethics. 1. We will answer all calls and satisfy the callers request by executing the request ASAP in accordance with the guidelines for that customer. 2. We will always be scrupulous about privacy of customer's information. 3. We will investigate errors and complaints and rectify any caused by us, in accordance with our procedures by thoroughly investigating and then removing the root cause of errors and revising procedures if necessary. 4. Management and Receptionists will operate within the Management systems, procedures and guidelines as provided under the Management Policy and will conduct business within the Health & Safety policy guidelines. 5. In the event of any potential conflict of interest, Ace Answering Service will discuss with affected parties with a view of resolving any issues. 6. Ace Answering Service will not knowingly sign on any customer that denigrates our name, brand and position in the Market. 7. Should there ever be a situation where we have an equipment malfunction affecting our service customers will be informed immediately and every step taken to recover a situation as quickly as possible. 8. Staff will be experienced in all aspects the customer service communications. Yours Sincerely |
