Our services essentially replace your company's customer service operation and optionally we can handle your receptionist duties.

We answer the phone in your company's name and handle all customer service enquiries such as, answer questions, make appointments, take caller details, take orders and product complaints and provide information regarding the company as directed.

We immediately execute emergency response calls and relay the detail via voice, text message, email or fax.

We operate digital lines and are able to transfer your incoming calls to extensions within your organisation or transfer and connect you anywhere nationally or internationally.

Our customer base is all over Australia and we cater for both large organisations and small operations.

Among our customers are major Australian firms, booking services, small professional organisations and Facilities Management companies.

Ace Answering Customer Service & virtual office:

• National 24x7 service
• Business hours and/or after hours
• Professional Australian Customer Service Operators & Receptionists
• No call queuing – unless desirable
• Modern computer software systems with redundancy power and systems
• Automated call counting
• High quality service standards with up to date business systems.
• No re-directed unreliable overseas text messaging system.
• No hidden costs.

Depending on your specific business requirements we can:

• Take your customer calls
• SMS or email you
• Answer queries
• Take enquiries
• Take bookings
• Take Orders
• Connect calls
• Answer pricing queries
• Do your job bookings
• Make bookings
• Data entry forms on line
• Take online Bookings
• Call in sick line
• After hours support line
• If you are international we can be an Australian point of contact
• Establish an Australian presence
• Arrange 1800 and 1300 numbers
• Re route faxes
• Product queries
• Distribute information